WebReserv.EUOnline Booking Software System – Rentals, Charters & Reservations Incl. Management & Availability Calendar
Many businesses who receive hourly bookings often want to allow their clients to book at any time during the day, but would like the system to automatically block out, say 15 minutes before and/or after the reservation.
The WebReserv booking and reservation system now has a new feature where you can specify a block-out time before or after a booking.
The WebReserv system has now been enhanced to show a booking calendar view for scheduled events.
This new event calendar view makes it a lot easier for customers to see exactly when an event is avaiable (or fully booked).
This new feature makes the special EVENT Calendar from WebReserv obsolete as the main widget now supports both daily, hourly, and scheduled events all in one calendar view.
The image below shows the new Event Calendar view.
A new automated reminder email feature allows customers to have the WebReserv system send out a reminder email to a specific email address before or after a reservation takes place.
This feature can be used to send an automated email to, for example, your cleaning staff on the departure date of a guest.
It could also be used to send a reminder to the event holder the day before the event takes place.
This new feature can be configured specifically for each product.
The reminder can be set-up to email the recipient, X days, Before or After, Reservation date, Arrival date or Departure date.
E.g. You can set the system up to email a reminder specifically, 2 days before the arrival date, or 3 days after departure date.
If you have any questions regarding this feature, please contact WebReserv support.
This new feature in the WebReserv booking and reservation system allows users to specify a date range for a schedule.
Before, you would set up for example a event to occure, for example, every Tuesday and Wednesday. The system would then always allow bookings on these Tuesdays and Wednesdays.
Some businesses may have, for example, a weekly event that only takes place in the first week of January.
The user can now add a start and end date for the schedule. In this case, the schedule is only available for bookings during this period.
A new feature has been released for the WebReserv Booking and Reservation system.
You can now specify both the minimum and maximum length of the reservation for the discount code to be valid.
You can also now specify the minimum and maximum number or people required on a reservation for the discount code to be valid.
WebReserv now also supports online bookings in Norwegian via the WebReserv Booking and Availability Calendar.
The WebReserv system allows you to add multiple booking calendars to your website, and with the Norwegian language added, WebReserv’s Norwegian business owners can now have both an English and Norwegian booking component on their WebPages if their website is multi language.
“We have had many businesses in our European Market that need to process bookings in the most common languages in Europe, such as English, German, French and Spanish.” Says Martin Israelsen, founder of WebReserv. He continues, “It’s great to be able to start translating the system to other languages so that people in Denmark and Norway can now also receive bookings in their own language.”
“We have many development plans for the system, but since our launch in Europe, we have been focused on making the system work well with European currencies and payment providers, so its great to be able to expand into new countries in their native language”, concludes Martin Israelsen.
WebReserv was contacted by Event1 www.Event1.no who wanted to implement the WebReserv system, but preferred to receive bookings in Norwegian.
“It was important for us to receive bookings in Norwegian” says Tony Aasen. “We analysed the systems on the market and chose WebReserv because their systems looked to be just what we wanted. Especially controlling everything on the web and the easy way to implement the booking module into our existing website” He continues, “The only missing items were the Norwegian language and a feature request for some new automated reminder emails. We contacted WebReserv and quickly agreed how to move ahead, and now 1 month later have exactly what we were after”.
The WebReserv booking and availability system already handles receiving and processing reservations in English, Spanish, German, French and Danish, and now Norwegian has been added.
WebReserv plans to also translate the system in 2010 to Dutch, Italian, Polish and Bulgarian.
About Event1
Event1 offers North Sea rafting with our extreme rafting boats. This is a unique experience, were customers are transported directly to the North Sea in an open rafting boat. Even though the speed and the extreme experience is the goal for the trip, Event1 always puts safety first for their passengers. That’s why Event1 hasn’t had any accidents. Event1 also offers guided trips and other trips all around the west coast. Event1 are based right outside Bergen, which gives their customers access to all the beautiful landscapes and fjords Norway is renowned for.
CitySuites Madrid introduces its new online Hotel reservation and booking system powered-by http://www.WebReserv.eu , a breakthrough in online reservation processing, including an availability calendar that gives every customer the luxury of securing an accommodation with CitySuites Madrid with ease and convenience.
Citysuites is a unique building of apartments (suites) fully equipped on a lease for days, weeks or months .
Citysuites includes pool, parking, WiFi Internet and laundry service.
Located within walking distance from the financial centre of Madrid CitySuites offers either long or short-term rentals.
Pricing for under a month include breakfast in the price.
The recently launched service is available on CitySuites Madrid’s website at http://www.citysuites.es/eng/ . It brings bookers to a simple and guest-friendly interface that allows them to check the availability of rooms on desired dates in either English or Spanish and choose the type of accommodation depending on their budget. The system can also gives bookers the advantage of getting lower Internet rates through seasonal discount codes. Also, it provides the guests of CitySuites Madrid a quick, easy and safe online booking transaction, with an instant confirmation via email after the initial payment is completed. This payment further gives guests the assurance that the reserved room is ready upon their arrival. Booking directly with CitySuites Madrid through its online reservation service makes it a hassle-free transaction from start to finish.
CitySuites Madrid invites everyone to a great experience where guests can experience all Spain and its surroundings have to offer.
For more info on CitySuites Madrid’s accommodation, location, rates and reservation, visit http://www.citysuites.es/eng/.
Read more about the WebReserv system here:
The Internet is here to stay, and many businesses have made their first leap to the Internet with a web site, and many are now moving forwards using the Internet, not only as an advertising and promotion platform, but as an active business platform.
The great thing about the Internet is that it can be used as the great equalizer for small and mid-sized businesses.
The smallest Bed and Breakfast can today have as great a web presence as the largest 5 star hotels through their web site.
Whether your site is for yacht charters, horse riding classes, or anything else, if your products and services can be booked, reserved or rented, you may want to try to make the web site work for your business all year round.
You may have asked yourself why so many small businesses are so interested in getting an online reservation system on their web site.
Here are 9 good reasons why!
1. Open 24/7 to receive reservations
Many customers surf the Internet outside of business hours and they are more likely to make reservations on the spot that trying to remember to call back the next day.
Statistics show that more and more bookings today are made during the evening at home online. The reasons for this are two fold. Firstly, many companies now monitor and control Internet access in the workplace, and secondly, nearly every home today has an Internet connection and a PC or laptop.
If your normal business hours are 9 to 5, then you have no one to take bookings after 17:00, and this is when we now know most online bookings occur.
An Online booking system allows you to receive booking 24 hours a day; therefore, your “booking service” is always open.
2. Commission Free
Whether you are paying for direct advertising, or paying a commission for bookings through booking portals, in either case, you are paying a portion of your income to these sources. If you have an online booking system on your own website, you have then cut out the middleman. Another important point when using commissioned portals is that your business is promoting them as much as they are promoting you, and with the Internet, you might as well just focus on promoting your own business.
3. It’s simply good customer service
When we speak about online bookings here, we are not talking about a contact form. A contact form does not provide your customers with a clear view of your availability. A contact form does not allow your customers to book directly and pay and get confirmed automatically.
A proper online booking system must, at the least be able to perform these two tasks as they are core to providing good customer service.
4. Minimize your workload
If you are not using an online booking system today, then you may still be processing all your bookings manually. A good online booking system will handle all the aspects of the booking. It must, at a minimum, do the following:
- Automatically ensure that bookings can only be received when you have availability
- Get ALL the information required during the booking process so you don’t have to waste time asking for more information
- Send out an automated email to the booking party as a confirmation of the booking
- Automatically update your availability when the booking has been processed
A good booking system will do all this.
Also make sure your booking system doesn’t just handle the online bookings, but handles email, phone and walk-in bookings as well.
5. All your customer data in a structured system
If you use a good online booking system which also handles the walk-in, email and phone bookings, then you will have all your previous customers data in a structured system. This is important today as it allows you to market yourself to your previous customers. This customer list is often one of your best-valued resources in a business, and you want this data both accessible and structured.
6. Up selling
This is not just the domain of large companies.
When a customer is booking a car or an apartment for their holidays, its very common to have “extras” that the customer can choose. For apartment rentals it might be a welcome basket, for a car rental company, it may be a GPS system.
Your booking system should allow for the easy addition of “extras” so that you offer your customers all your great features and options.
7. Discount Codes
Discount codes are a great way to market your business in either off-season, or when you have some last spots available. Make sure your online booking system can support discount codes.
WebReserv makes it easy to download email addresses from previous customers so you can send them a “come back” discount code. The post-visit email is great for this.
8. Clear and Simple Overview
Your online booking system should have at least one screen where you can see your availability very quickly and clearly. This removes the need for the old paper book, and allows your reception staff to easily see whether you have availability or not.
9. Online payments
For the fully comprehensive business, you may want to integrate an automatic payment system. With this in place, you reduce manual workload even more, and you provide your customers with a complete easy and safe way to both book and pay for your offerings
There are of course even more advantages, but the above list should at least get you thinking about whether you should have an online booking engine or not.
WebReserv was founded in 2004 and provides all the above features and more.
The WebReserv booking and reservation system consists of a comprehensive back office reservation management system to handle all aspects of bookings, including, online, email, phone and walk-in bookings.
It includes automated emails, custom fields to handle extras, discount codes, reporting and many more features.
The WebReserv booking widget is then placed on your web site, and handles your online booking 24/7.
You can create a free account with WebReserv to try the system and upgrade if you need more features.
European based businesses can sign up here
Businesses outside Europe can sign up on here
Other reading for small business owners:
Best Practices
10 Tips to get more online bookings
The WebReserv booking component dynamically checks the users PC and browser to pick up on the international settings, and therefore handle bookings in date formats specified by the users PC.
While this method seems to be the “smart” choice, there appear to be many PC´s and browsers in Europe set up with USA date formats.
This has caused some businesses to contact us and ask if we could provide a feature to over-rule the automated date format selection.
We have therefore added a new Advanced Option to the widget called dateformat. You need simply add this to your booking components URL.
Examples:
Normal Link (This will use the users date format from their PC and Browser settings)
http://www.webreserv.eu/services/bookonline.do?businessid=bobsboatdemogb
Link with Advanced Option dateformat used
http://www.webreserv.eu/services/bookonline.do?businessid=bobsboatdemogb&dateformat=en_GB
Click here to read all the Advanced Options
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